topic Re: Update credit card info in Get Support

Update credit card info

hwasser1470 — Fri, 23 Sep 2022 02:31:34 GMT

I need to change credit card info

Re: Update credit card info

esjliv — Fri, 23 Sep 2022 02:34:06 GMT

You can do that yourself in your My Account, see here: https://www.publicmobile.ca/en/on/get-help/articles/update-or-remove-your-payment-card

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

Re: Update credit card info

computergeek541 — Fri, 23 Sep 2022 03:00:26 GMT

@esjliv wrote:
You can do that yourself in your My Account, see here: https://www.publicmobile.ca/en/on/get-help/articles/update-or-remove-your-payment-card

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

There's erroneous information in that help article provided by Public Mobile. A customer needs to ask a customer support agent to remove a credit card if the desire is to have no card saved at all on the Public Mobile account.

Re: Update credit card info

dust2dust — Fri, 23 Sep 2022 03:09:00 GMT

Well...it's either remove the word "remove" in the heading or add a blurb about removing the card. The text is all about updating.