topic Re: Paid for Add on plan and not received the service + being charged double in Get Support

Paid for Add on plan and not received the service + being charged double

DeniseGuib — Tue, 04 Jan 2022 19:45:29 GMT

Last week, I was in US for 3 days. I added data and roaming while I was there and was charged $10.

I never received the service. How can I get the refund when there is no customer service available?

I can see the $10.00 charge on my online statement.

Also in September, I was charged twice $8.00 for adding a plan for using data in US. The service worked at that time but I paid a double fee for it. Who should I contact to get my money back?

Thank you,

Denise

Re: Paid for Add on plan and not received the service + being charged double

NDesai — Thu, 12 Oct 2017 18:54:16 GMT

Send a private message to the Moderator_Team with your account#, ph# and an explanation. They will get back to you shortly.

Re: Paid for Add on plan and not received the service + being charged double

mhaider — Thu, 12 Oct 2017 19:01:13 GMT

Does the addon show up on your account? If not, as mentioned @CS_Agent would be your best bet to request a refund and they can investigate.

Re: Paid for Add on plan and not received the service + being charged double

will13am — Thu, 12 Oct 2017 20:16:05 GMT

Is it possible that the second time, the add on was not actually purchased. This is a two step process with step 1 pulling money from the payment card into the account and then step two applying the available funds to making the actual add on purchase.

Re: Paid for Add on plan and not received the service + being charged double

Luddite — Thu, 12 Oct 2017 20:53:35 GMT

@DeniseGuib You could just leave the $ in Available Funds. It will be used on your next renewal before charging your credit card.