topic Re: Top Ups in Get Support

Top Ups

Rogsmobile1 — Thu, 22 Sep 2022 21:42:16 GMT

How do I stop the system from allowing automatic top ups via the phone. I don't want top ups to be authorized - just the monthly account fee. Please advise on the process to stop the allowance for top ups. Thank you.

Re: Top Ups

Outdoorsman — Thu, 22 Sep 2022 21:49:34 GMT

@Rogsmobile1 hi go into your self serve account go to payments and disable pre authorized payments

Re: Top Ups

dust2dust — Thu, 22 Sep 2022 21:52:07 GMT

Dial 611 and use your 4 digit account pin to toggle off autopay. But...it's the account fee that the top up does. The system will only take money automatically at your renewal time.

Re: Top Ups

Rogsmobile1 — Thu, 22 Sep 2022 21:53:08 GMT

Hi Outdoorsman: Thanks for the suggestion. However, I don't want to disable my monthly plan just the option to top up if I run out of data before the next renewal. I don't want the extra charges for data just the monthly fee and wait till renewal for more data. Thanks.

Re: Top Ups

dust2dust — Thu, 22 Sep 2022 21:54:03 GMT

There are no extra charges here. When you out of a feature, it just stops.

Re: Top Ups

Rogsmobile1 — Thu, 22 Sep 2022 21:55:29 GMT

Hi Dust: I pay a monthly fee for phone and data. But if the data runs out before the next renewal, the system offers a top up option on the phone - just click the button. I don't want that - just the monthly fee and wait for the next renewal for data.

Re: Top Ups

dust2dust — Thu, 22 Sep 2022 21:56:55 GMT

That's a feature I wasn't aware of. So.. uh.. don't click the button. 🙂

Re: Top Ups

Rogsmobile1 — Thu, 22 Sep 2022 21:57:28 GMT

Hi Dust: The system takes my monthly payment - phone and data then offers a top up option to add more data. I don't want that charged to my card - just the monthly fee. It is too easy to just hit the button and deal with the extra payments later.

Re: Top Ups

Outdoorsman — Thu, 22 Sep 2022 21:57:40 GMT

@Rogsmobile1 hi you are not charged for a top up of any kind unless you buy it yourself there are no automatic top ups here

Re: Top Ups

Rogsmobile1 — Thu, 22 Sep 2022 21:59:29 GMT

Okay - then I need Customer Service to clarify as my daughter borrows the phone at times and maybe doing some to these tops ups without my knowledge. How can I reach Customer Service Agent?

Re: Top Ups

dust2dust — Thu, 22 Sep 2022 21:59:29 GMT

Can you provide a image of what you're seeing?

Re: Top Ups

softech — Thu, 22 Sep 2022 22:00:47 GMT

@Rogsmobile1 you want to disallow the purchase of add-ons? there is no such option

What you can do is to remove the credit card from the account. Use only voucher to top up manually ahead of the renewal. But there are extra manual work to keep track of the renewal date and you need to go out and buy voucher

Re: Top Ups

Rogsmobile1 — Thu, 22 Sep 2022 22:01:28 GMT

Yes, I would prefer not to go that route but it may be necessary. Thanks for the suggestion.

Re: Top Ups

softech — Thu, 22 Sep 2022 22:02:31 GMT

@Rogsmobile1 wrote:
Hi Dust: The system takes my monthly payment - phone and data then offers a top up option to add more data. I don't want that charged to my card - just the monthly fee. It is too easy to just hit the button and deal with the extra payments later.

@Rogsmobile1 No, it is not just hit the button. It needs 4 digits pin.

Re: Top Ups

dust2dust — Thu, 22 Sep 2022 22:03:57 GMT

@softech- Then can you provide an image of the message? I'd like to see it.

Re: Top Ups

darlicious — Thu, 22 Sep 2022 22:05:06 GMT

@Rogsmobile1

If your daughter has been purchasing more data then she knows your four digit account pin number. Go into your self-serve account and change the account pin number. If she knows your password change that as well.

Re: Top Ups

softech — Thu, 22 Sep 2022 22:05:15 GMT

@Rogsmobile1 wrote:
Okay - then I need Customer Service to clarify as my daughter borrows the phone at times and maybe doing some to these tops ups without my knowledge. How can I reach Customer Service Agent?

@Rogsmobile1

It looks she has access to your 4 digits PIN. just change the 4 digits PIN to something she does not know, then she cannot add data add-on

Re: Top Ups

Yummy — Thu, 22 Sep 2022 22:05:57 GMT

@Rogsmobile1 wrote:
Hi Outdoorsman: Thanks for the suggestion. However, I don't want to disable my monthly plan just the option to top up if I run out of data before the next renewal. I don't want the extra charges for data just the monthly fee and wait till renewal for more data.

There is NO extra charges from PM if you use your minutes or data. You will not able to call out nor use internet. Nobody will charge you extra as you will not use service. You will get new allowance on next renewal which is handled by convenient autopay.

Autopay only tops up to whatever you own for next 30 days of service AFTER applied credit for loyalty, comm rewards, autopay, referrals (old rewards system). PM will not take not one cent extra.

If you need more minutes ($15 plan) or data you will have to buy proper add-on. Again this is YOUr purchase and not forced by PM.

Re: Top Ups

softech — Thu, 22 Sep 2022 22:06:07 GMT

@dust2dust wrote:
@softech- Then can you provide an image of the message? I'd like to see it.

@dust2dust huh?

Re: Top Ups

Remember — Thu, 22 Sep 2022 22:07:57 GMT

@Rogsmobile1

keep your autopayment on,prepaid service 30 day and not have any extra charges, when any limit of your plan is end it's will be off until renewal date will e back or if want to buying add-ons it's one time purchase.