topic Re: wrong IMEI in Get Support

wrong IMEI

ann_gulliver — Sun, 25 Sep 2022 14:40:52 GMT

I entered a wrong number in the IMEI section, How do I change it?

Re: wrong IMEI

Outdoorsman — Thu, 22 Sep 2022 21:47:40 GMT

@ann_gulliver hi are you porting a number in or out?

Re: wrong IMEI

ann_gulliver — Thu, 22 Sep 2022 21:58:52 GMT

in to public mobile

Re: wrong IMEI

darlicious — Thu, 22 Sep 2022 22:01:25 GMT

@ann_gulliver

If you sre porting out you will have to contact the new providers customer service or the porting department. If you are porting into public mobile you will have to contact either customer support or the telus porting department. If you need their phone number just tell us and I or another member will send you it through private messaging me.

Do you have your provider's account number? If so use that instead of your IMEI # when you contact customer support or the Telus porting department. Don't forget to leave your old providers SIM card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it.

Re: wrong IMEI

Outdoorsman — Thu, 22 Sep 2022 22:01:36 GMT

@ann_gulliver hi if you are just activating your account and porting a number it is best to use your account number remember to keep your old account active and have your old sim in phone to receive transfer request

Re: wrong IMEI

dust2dust — Thu, 22 Sep 2022 22:02:18 GMT

Call the number in the link below: Give them your old account number instead. Leave the old sim in a phone to confirm the transfer text.

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/highlight/true#M9475

Re: wrong IMEI

Remember — Thu, 22 Sep 2022 22:03:44 GMT

@ann_gulliver

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to CS_Agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: wrong IMEI

ann_gulliver — Thu, 22 Sep 2022 22:04:18 GMT

I will need the customer service number please

Re: wrong IMEI

dust2dust — Thu, 22 Sep 2022 22:05:16 GMT

I gave you a link that has the number in it.

Re: wrong IMEI

darlicious — Thu, 22 Sep 2022 22:13:54 GMT

@dust2dust

Thanks.

@ann_gulliver

Well @dust2dust has got you all set up now. Once you authorize the port it should complete within a few minutes to about a half hour. The maximum amount of time is 2 hours as long as it's a mobile phone number not a landline or a VoIP provider number. But if after a half hour it has not completed which you will know because your old Sim card stops working and your incoming calling will be coming into your public mobile phone number then call the telus porting department phone number back to check on the status of your port in case another error was made.

Re: wrong IMEI

esjliv — Fri, 23 Sep 2022 00:58:01 GMT

@ann_gulliver wrote:
I will need the customer service number please

There no Customer Service phone number with Public Mobile @ann_gulliver .

Only calling that number provided already above, by dust2dust, to the Telus Porting Department (Telus owns Koodo and Public Mobile, so they can deal with all ports to these companies); or, submit a ticket to Public Mobile representatives (CSA) for help..you can click here to begin..for issues with transfer/porting of phone numbers over to Public Mobile.