topic Re: Making a my account, in Get Support

Making a my account,

awhitford — Thu, 22 Sep 2022 19:56:42 GMT

I answered a question wrong. My daughter was helping me and asked the question what's your plans cost I said 45 I mean 40 but she didn't hear me say 40. I just topped up last night with a voucher one for 10 one for 25 and I had a balance of 13 so I had a total balance of 48 which covered my plan. I would like to start a my Account so I can set up auto top up but I don't remember which email I used.

Re: Making a my account,

dust2dust — Thu, 22 Sep 2022 20:02:37 GMT

If you signed up in a store then yes you need to go through support. If you signed up yourself then you would already have an account.

Can you look in all your email inboxes for the welcome email from here. That to address would be the email address login id.

Re: Making a my account,

will13am — Thu, 22 Sep 2022 20:15:35 GMT

@awhitford , you could search the inbox of possible email addresses. There should have been a welcome email after activation, assuming you already have an account set up.

Re: Making a my account,

RossN — Thu, 22 Sep 2022 20:16:20 GMT

@awhitford

hi to make a my account you need to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Making a my account,

Outdoorsman — Thu, 22 Sep 2022 20:22:59 GMT

@awhitfordhello to create or find your my account follow this link https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7ws2J1MLVR&lang=en&

Re: Making a my account,

Alexandf — Thu, 22 Sep 2022 20:37:01 GMT

@awhitford

send a private message to CS_Agent
and let them change email and get new password after saving all information in one note. also make the community account the same email for every accounts.

Re: Making a my account,

esjliv — Thu, 22 Sep 2022 20:52:13 GMT

@awhitford

If having issues about which email you signed up with (if you did register for a My Account), use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.