topic Re: Promo not added to my phone plan in Get Support

Promo not added to my phone plan

fengy — Thu, 22 Sep 2022 18:45:12 GMT

i just activated my public mobile account yesterday and when I was checking out I put in the promo code 12MONTHS2GB yet it hasn’t been added to my plan.
please add it as it’s the only reason I even switched to Public.

Re: Promo not added to my phone plan

computergeek541 — Thu, 22 Sep 2022 18:44:56 GMT

@fengy wrote:
Hi
i just activated my public mobile account yesterday and when I was checking out I put in the promo code 12MONTHS2GB yet it hasn’t been added to my plan.
please add it as it’s the only reason I even switched to Public.

Please wait 2 buiness days for the data to be added to your account.

Re: Promo not added to my phone plan

Metal1967 — Thu, 22 Sep 2022 19:17:43 GMT

Then surf away 😂.. with your free data😬

Re: Promo not added to my phone plan

Alexandf — Thu, 22 Sep 2022 20:45:33 GMT

@fengy

after 3 days of activation not see it in your account, open ticket with PM support and ask them to check it out for you. At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Promo not added to my phone plan

Tragle — Fri, 23 Sep 2022 01:35:27 GMT

@fengy Same for me. I joined last week. I waited three business days and still didn't see the extra 2GB show up in my account. So on Monday I contacted customer service and created a ticket. They replied saying that it would normally take 10 days to show up in the account (??! why not 3 ?!?). The CS agent said he'd expedite it. The 2GB then showed up in my account within minutes. From contacting CS to getting the extra data showing in my account took less than an hour.

Keep in mind that when you're looking for it, the promo data will not show as being added to your base data. It's shown in a separate area in your account screen.

Re: Promo not added to my phone plan

computergeek541 — Fri, 23 Sep 2022 02:39:33 GMT