topic Re: Sim Card Suddenly Stopped Working in Get Support

Sim Card Suddenly Stopped Working

euhenp — Thu, 22 Sep 2022 16:02:29 GMT

Hey All,

My sim card suddenly stopped working. I had the sim card and same phone for over 6 months.

Always on automatic payments, and always paid on time.

The phone says, Emergency Calls only.

Tried the sim card on a different phone. Same result, emergency calls only.

Tried resetting the phone, and network settings manually. Same result, emergency calls only.

Please help,

Eugene

Re: Sim Card Suddenly Stopped Working

dust2dust — Thu, 22 Sep 2022 16:05:07 GMT

Can you login to your account? Did you possibly deal with a credit card fraud somewhat recently?

Re: Sim Card Suddenly Stopped Working

RossN — Thu, 22 Sep 2022 16:05:34 GMT

@euhenp hi call *611 or sign into your self serve to see if your account is active or suspended , it is possible your auto pay failed

Re: Sim Card Suddenly Stopped Working

softech — Thu, 22 Sep 2022 16:05:52 GMT

@euhenp did you checkbif your My Account show Active?

did you try your phone and sim card in another area just incase it is a network issue?

if it is really a sim card problem, open ticket with PM. They will troubleshoot with you to confirm. You can try to ask them to reimburse the cost for a new sim card

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Sim Card Suddenly Stopped Working

euhenp — Thu, 22 Sep 2022 16:16:28 GMT

I can login, I haven't dealt with credit card fraud.

Re: Sim Card Suddenly Stopped Working

euhenp — Thu, 22 Sep 2022 16:17:14 GMT

I have been receiving text message that payment went through.

Re: Sim Card Suddenly Stopped Working

Yummy — Thu, 22 Sep 2022 16:19:26 GMT

If your account is active and bill paid it could be your SIM failed. Try to clean contacts and try again.

Re: Sim Card Suddenly Stopped Working

euhenp — Thu, 22 Sep 2022 16:20:12 GMT

I did submit a ticket.

Re: Sim Card Suddenly Stopped Working

BKNS27 — Thu, 22 Sep 2022 16:29:55 GMT

@euhenp

One last thing you might want to check. See if there is an Telus outage in your area. It happens once in awhile.

https://istheservicedowncanada.com/status/telus/map

Re: Sim Card Suddenly Stopped Working

esjliv — Fri, 23 Sep 2022 02:01:45 GMT

@euhenp wrote:
I can login, I haven't dealt with credit card fraud.

You can login @euhenp , that's good, but you didn't mention if your account was Active or Suspended.

If Active status, check if your phone is blacklisted here: : https://www.devicecheck.ca/check-status-device-canada/

If not blacklisted, try:

turn off your phone, remove your sim card, gently replace the sim card, restart the phone
toggle into /out of airplane mode.