topic Re: porting in Get Support

porting

wasbandit — Sun, 25 Sep 2022 14:39:50 GMT

I registered yesterday with Public,they sent a request to my old provider to port my numbers (my wifes and mine)

but we never recieved a sms from rogers.

Now theyre saying I need to get Public to resubmit authorizion form for portib.

How do I do that?

Re: porting

softech — Thu, 22 Sep 2022 14:42:13 GMT

@wasbandit

Yes it is a critical part to porting is to receive a text from your old provider and reply YES within 90 mins.

There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: porting

dust2dust — Thu, 22 Sep 2022 15:06:12 GMT

The added detail to the above is that you need to have the OLD sim in a phone to receive the text.

Re: porting

JL9 — Thu, 22 Sep 2022 15:37:54 GMT

Yeah as long as your Rogers account is in good standing and you have your rogers sim in your respective phones it should be a quick process. You can them to reinitiate the process and get that porting text. Just make sure you answer YES asap and it should be seamless after that.

Re: porting

Alexandf — Thu, 22 Sep 2022 20:58:14 GMT

@wasbandit

open ticket with PM support and ask them to check it for you.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437