topic Re: Account Usage balances are not being updated from Old Pay Period in Get Support

Account Usage balances are not being updated from Old Pay Period

trooper0169 — Thu, 22 Sep 2022 13:38:35 GMT

I have only used:36 min of phone mins and 4.26 MB of data since my last renewal of payment. Why is it still showing my old amount of usage?

31 mins and 209.18 MB of data were used. It usually updates at 12.01 am on my renewal date (Sept 20th )

Thanks

Re: Account Usage balances are not being updated from Old Pay Period

softech — Thu, 22 Sep 2022 13:41:38 GMT

@trooper0169 Always use Incognito mode to login to My Account for latest and most accurate usage info

and if you are checking Usage History page on My Account, there is a known issue if you use filter, please check my thread earlier:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Usage-History-page-Filter-problem/td-p/848776

Re: Account Usage balances are not being updated from Old Pay Period

dust2dust — Thu, 22 Sep 2022 14:31:00 GMT

The above mentioned assertion of "always" isn't really correct to say. I have had success using the little spinner refresh icons lower down. Or using a different browser or even a different device. But I've been fine with the refresh icons.

Re: Account Usage balances are not being updated from Old Pay Period

computergeek541 — Thu, 22 Sep 2022 15:39:47 GMT

Re: Account Usage balances are not being updated from Old Pay Period

h4xnoodle — Thu, 22 Sep 2022 19:35:17 GMT

I was hit with this a few days ago which caused me to avoid using my available data, since the website claimed (when logging in on my phone which I never do) that I had already maxed out. When checking my usage history, it didn't align at all. Of course this morning it's totally accurate now, which was very annoying. I could have used data on my trip and instead I greatly hindered myself.

Re: Account Usage balances are not being updated from Old Pay Period

Alexandf — Thu, 22 Sep 2022 20:57:29 GMT

@trooper0169

open incognito mode,clear cache,cookie, Login

still same issue,open ticket with PM support and ask them to check it out for you.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437