topic Re: Can’t reset password in Get Support

Can’t reset password

Lynsey — Thu, 22 Sep 2022 14:20:37 GMT

Followed all steps phone working fine but locked out of account and can’t reset password. Followed all steps multiple times including waiting 3 hrs for reset…

Re: Can’t reset password

softech — Thu, 22 Sep 2022 14:24:28 GMT

@Lynsey try once again to reset password amd login with the new password using Incognito mode or a different browser like Edge/Firefox/Chrome

if still fails, open ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Can’t reset password

Outdoorsman — Thu, 22 Sep 2022 14:24:49 GMT

@Lynsey hi if you tried all that and still having issues

you will need to contact customer service

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user