topic Re: forgot my login password and e-mail address in Get Support

forgot my login password and e-mail address

Seungyoung — Thu, 22 Sep 2022 02:52:55 GMT

I got ticket number

235385-517

what's the next?

Re: forgot my login password and e-mail address

dust2dust — Thu, 22 Sep 2022 03:04:16 GMT

What's next is...don't bother with it. You were misdirected to contact support. That was entirely unnecessary. All you need to do is stop paying. Or port out the number. That's it.

Yes there are official terms and conditions that state that you can contact support to cancel. But you simply don't need to. Just stop paying. This a prepaid service. When you don't pay, it stops. When it has stopped for 90 days then the account disappears. ie. canceled

Adding - I missed the subject line. I was referring back to the prior problem of wanting to cancel.

Re: forgot my login password and e-mail address

Community_QA — Thu, 22 Sep 2022 03:00:33 GMT

@Seungyoung just wait for support to reply. Remember they don't reply via email, they reply using Community message here. Check your inbox.

Re: forgot my login password and e-mail address

Community_QA — Thu, 22 Sep 2022 03:31:27 GMT

@Alexandf wrote:
@Seungyoung
after send ticket check your inbox (envelope icon on the top right) CS_Agent will reply you there,

hey @Alexandf you just repeated my reply

Re: forgot my login password and e-mail address

computergeek541 — Thu, 22 Sep 2022 03:51:57 GMT

Re: forgot my login password and e-mail address

__Marc__ — Thu, 22 Sep 2022 11:50:41 GMT

Hello @Seungyoung ,

Password forgotten: in the login page use Reset Password link, after you can do it with the phone number or email address.

As everyone you use email software to read and send emails...

Have a wonderful day 😊

Marc