topic Re: transfer number in Get Support

transfer number

ghelenx — Thu, 22 Sep 2022 01:15:31 GMT

I I took out my Sim card too early and did not receive the text from my old provider. Now I cannot receive messages or calls. Should I call my old provider?

Re: transfer number

Alexandf — Thu, 22 Sep 2022 01:16:55 GMT

@ghelenx

yes call old provider

Re: transfer number

RossN — Thu, 22 Sep 2022 01:22:04 GMT

@ghelenx hi I will private message you the number to reinitiate transfer request

Re: transfer number

computergeek541 — Thu, 22 Sep 2022 01:24:11 GMT

@ghelenx wrote:
I I took out my Sim card too early and did not receive the text from my old provider. Now I cannot receive messages or calls. Should I call my old provider?

Do not call your old provider. Since you're porting to Public Mobile, it's the new carrier responsible for all arragnements and troubleshooting and for contacting the old carrier to get this resolved. Please open a ticket with a Public mobile customer support agent by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: transfer number

computergeek541 — Thu, 22 Sep 2022 01:24:34 GMT

@Alexandf wrote:
@ghelenx
yes call old provider

Please do not spread misinformation.

Re: transfer number

Alexandf — Thu, 22 Sep 2022 01:28:20 GMT

@computergeek541

who can be redirect sms?

Re: transfer number

computergeek541 — Thu, 22 Sep 2022 01:29:44 GMT

@Alexandf wrote:
@computergeek541
who can be redirect sms?

I don't undersatnd what the above means, but it's the new carrier that gets everything done. The customer does not need to and should not be contacting the old carrier.

Re: transfer number

Alexandf — Thu, 22 Sep 2022 01:31:23 GMT

@computergeek541

the customer coming in not port out?

Re: transfer number

softech — Thu, 22 Sep 2022 01:37:50 GMT

@Alexandf wrote:
@ghelenx
yes call old provider

@Alexandf What's for?

Re: transfer number

RossN — Thu, 22 Sep 2022 01:45:42 GMT

@softech I think @computergeek541 would make a great mentor for @Alexandf 😄

Re: transfer number

computergeek541 — Thu, 22 Sep 2022 01:49:16 GMT

Members should not be encouraging others to unexpectedly send referral codes to other members, nor should they be implying to check for a code that may have just been sent unsolicited.

Re: transfer number

softech — Thu, 22 Sep 2022 01:49:38 GMT

@RossN wrote:
@softech I think @computergeek541 would make a great mentor for @Alexandf 😄

@computergeek541 . Think twice, It's a tough job.. ask her first mentor how hard it was.

Re: transfer number

dust2dust — Thu, 22 Sep 2022 02:02:37 GMT

@Alexandf wrote:
@computergeek541
the customer coming in not port out?

You need to carefully read and understand what the customer has said and to use that information to translate it into what they need to do.

They are porting in. As in all cases of porting, the new provider is the one to support the process. All the old provider cares is that the account needs to be active and that they will send the confirmation text on request to the sim on the account. The new provider sends that request. This customer didn't do their part of leaving the old sim in and confirming the text. So now they need to either use the porting department as provided or use the support people as also provided.

Re: transfer number

computergeek541 — Thu, 22 Sep 2022 02:07:56 GMT

@Alexandf wrote:
@computergeek541
the customer coming in not port out?

That wouldn't make a difference. Save for a some exceptional circumstances, it's not the old carrier who the customer cotnacts to fix number porting. Even if the old carrier does need to be contacted to manually inteferene, it's the job of the new carrier to do all of that.

Re: transfer number

Community_QA — Thu, 22 Sep 2022 02:17:38 GMT

@Alexandf wrote:
@computergeek541
the customer coming in not port out?

@Alexandf if you don't even know, why you replied? You don't understand the question, how you give the right answer?