topic Fed up! in Get Support

Fed up!

Ac56 — Thu, 22 Sep 2022 00:05:22 GMT

Locked out after entering correct password. Reset password....still can't get in.
I hate that there is no chat available. I need to buy a travel plan now.

Re: Fed up!

dust2dust — Thu, 22 Sep 2022 00:06:43 GMT

Try a different browser or device or use private mode. What do you mean travel plan? Do you mean one of the roaming add-ons offered here?

Re: Fed up!

Alexandf — Thu, 22 Sep 2022 00:07:07 GMT

@Ac56

trying different browser,open incognito mode,clear cache,cookie,

no travel plan, but you can buying add-ons for US only.

Re: Fed up!

Ac56 — Thu, 22 Sep 2022 00:09:58 GMT

Yes. We're traveling to US tomorrow

Re: Fed up!

Ac56 — Thu, 22 Sep 2022 00:10:53 GMT

I have three accounts. I'm locked out of all of them.

Re: Fed up!

Outdoorsman — Thu, 22 Sep 2022 00:12:01 GMT

@Ac56 hi you can dial*611 follow the prompts you can purchase one that way also

Re: Fed up!

esjliv — Thu, 22 Sep 2022 00:13:25 GMT

Some Roaming Addons you are looking for may be available to purchase through calling 611 on your device @Ac56 . But it is really best to do this through My Account, is my thoughts.

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

Re: Fed up!

Ac56 — Thu, 22 Sep 2022 00:13:34 GMT

Thank you. I'll try that tomorrow if I still can't get in.

Re: Fed up!

dust2dust — Thu, 22 Sep 2022 00:14:45 GMT

That's all kinds of trouble. Another access method is the chatbot. Start it and then say you're a customer and then sign in and then manage your account. See if your credentials work there.

Re: Fed up!

RossN — Thu, 22 Sep 2022 00:14:59 GMT

@Ac56

hi if you are having that many issues you need to contact a customer service agent they will help reset account

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Fed up!

ilikepubmobile — Thu, 22 Sep 2022 10:47:36 GMT

Good luck!