topic Re: Need invoices in Get Support

Need invoices

chelseaswilliam — Wed, 21 Sep 2022 23:08:36 GMT

Hi there, can you please send me an invoice for my phone bills from April 2022 to September 19 2022. I just closed my account and need the invoices.

Thank you,

Chelsea

Re: Need invoices

softech — Wed, 21 Sep 2022 23:13:40 GMT

@chelseaswilliam PM support might be able to help with you invoice request

Since you closed your account, I assume you cannot open login My Account now and you cannot open ticket with Catbot. Messaging PM support is the only way:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Need invoices

RossN — Wed, 21 Sep 2022 23:13:39 GMT

@chelseaswilliam hi if you closed your account you will need to private message a customer service agent to get an invoice

you can private message them here

check your community envelope for a reply

Re: Need invoices

esjliv — Thu, 22 Sep 2022 00:03:06 GMT

fyi @RossN @softech , last I checked (last month i think) you can use SIMon Chatbot to open a ticket with CSA. You can set up to receive an SMS to your Non-Public Mobile phone to verify yourself, and ticket gets submitted.

Pretty cool huh?

Albeit, private message link is great too in this scenario.