topic Re: Trying to activate my sim card in Get Support

Trying to activate my sim card

newfiesan-63 — Wed, 21 Sep 2022 23:17:53 GMT

Hi received an error code 837. What does that mean?

sandra

Re: Trying to activate my sim card

RossN — Wed, 21 Sep 2022 23:20:19 GMT

@newfiesan-63 hi you need to start again just use a different browser or clear your cache and try in private or incognito mode ,reboot your device

Re: Trying to activate my sim card

newfiesan-63 — Wed, 21 Sep 2022 23:21:20 GMT

Thank you

Re: Trying to activate my sim card

esjliv — Wed, 21 Sep 2022 23:58:15 GMT

@newfiesan-63

if you did not pass the payment section yet, see @RossN 's post.

If you want to try this during working hours for activating..click this link to use the: Public Mobile Online Activation Assistance

BUT-If you got past the payment section of the activation pages, try the SIM into the phone and reboot the phone. Do you have any services? If so, and if you can log into My Account then you activated that SIM card.