topic Re: Referral code didn't go through in Get Support

Referral code didn't go through

Momma22 — Wed, 21 Sep 2022 22:07:09 GMT

Hello,

I just set up my SIM card and entered a friend referral code but it didn't go through as I was charged the regular rate. What can I do?

Thank you!

Re: Referral code didn't go through

Outdoorsman — Wed, 21 Sep 2022 22:09:16 GMT

@Momma22 hi it takes up to 72 hours for the 10 dollars to be added to your account

Re: Referral code didn't go through

Outdoorsman — Wed, 21 Sep 2022 22:12:10 GMT

@not-trust-anyon why don't you read the question and stop spamming the community with your rediculous answers

@not-trust-anyon wrote:
@Momma22
open ticket with PM support At https://publicmobile.ca/chatbot.
Start by typing Submit a ticket, then click Contact Us, Then click Other, then click Click here to submit a ticket
have trouble with Chatbot: private message CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/
Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there

Re: Referral code didn't go through

softech — Wed, 21 Sep 2022 22:14:15 GMT

@Momma22

The referral code does not give you a discount at the moment of the activation. So, charging you full amount during activation was right

Within 72 hours, you will see a $10 deposit into your Self-Serve My Account as an Available Fund. In your next renewal , PM will use the $10 from the Available Fund to lower your charge .

So, there is no need to open the ticket now. If you don't see the $10 in your My Account as Available Fund , then open ticket with PM Support at that time:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Referral code didn't go through

dabr — Wed, 21 Sep 2022 22:15:59 GMT

@Momma22 Your first month of activation is always paid for at full cost of plan. You get to use the referral credit on the next cycle or when you've accumulated at least 15 points to redeem.

Re: Referral code didn't go through

Pm0 — Thu, 22 Sep 2022 03:55:02 GMT

About 5 days ago, I activated my pin and included a referral code. I am yet to see the $10 in my account. Where should I be looking?

Re: Referral code didn't go through

computergeek541 — Thu, 22 Sep 2022 03:56:24 GMT

@Pm0 wrote:
About 5 days ago, I activated my pin and included a referral code. I am yet to see the $10 in my account. Where should I be looking?

Please use the instructions provided earlier.

Re: Referral code didn't go through

dust2dust — Thu, 22 Sep 2022 03:57:06 GMT

@Pm0- You should see your balance when you get in to your account. The $10 would be added to that. You would also see it as a transaction in your payment history. But maybe there was a problem.

Re: Referral code didn't go through

Pm0 — Thu, 22 Sep 2022 04:02:13 GMT

My question should have been where do I see the "Available funds"? All I see are my account, rewards, community. So where should I be looking for the available funds?

Re: Referral code didn't go through

computergeek541 — Thu, 22 Sep 2022 04:03:54 GMT

@Pm0 wrote:
My question should have been where do I see the "Available funds"? All I see are my account, rewards, community. So where should I be looking for the available funds?

in My Account

Re: Referral code didn't go through

Pm0 — Thu, 22 Sep 2022 04:07:55 GMT

Hi,

Yes there seems to be a problem. I do not see it under available funds in my payment history. I guess I will have to contact Simon or open a ticket or something