topic Re: 1800 number not working in Get Support

1800 number not working

Chrisannad — Sun, 25 Sep 2022 14:41:26 GMT

Hi folks! I tried calling a 1800 number today and got an odd message "8-U-M-1 your call cannot be completed as dialed"
Why can't i call FedEx? my plan is active.

Re: 1800 number not working

dust2dust — Wed, 21 Sep 2022 20:11:47 GMT

I have had this problem with some toll frees. Can you share this one? We can try it too.

Re: 1800 number not working

dabr — Wed, 21 Sep 2022 20:23:40 GMT

@not-trust-anyon OP mentions 1800 in his post, so I'd assume he's already dialed with a 1 in front of the number.

Re: 1800 number not working

dust2dust — Wed, 21 Sep 2022 20:37:32 GMT

@not-trust-anyon- The + is unnecessary in this case. That's only needed for calling to outside of the country you're in. I also tried dialing the gofedex number without the one and it went through. I also turned off the roaming assistance option in the dialer.

Re: 1800 number not working

dust2dust — Wed, 21 Sep 2022 20:42:43 GMT

@not-trust-anyon- ???

Re: 1800 number not working

Chrisannad — Wed, 21 Sep 2022 20:51:12 GMT

the + before the toll free number gets me to a message from Public mobile saying my call cannot be completed as dialed...

Re: 1800 number not working

Chrisannad — Wed, 21 Sep 2022 20:53:00 GMT

I tried without the 1, and got a beep-beep-beep tone that disconnected. I don't have roaming on.

Re: 1800 number not working

dust2dust — Wed, 21 Sep 2022 20:54:11 GMT

What's the number so others can try?

Re: 1800 number not working

hTideGnow — Wed, 21 Sep 2022 20:56:55 GMT

HI @Chrisannad is there a real 1800 Fedex number? I received many Fedex calls all the time, but many of those are from fake number

if the 1800 is a fake one and from US , you might not be able to call

Re: 1800 number not working

Chrisannad — Wed, 21 Sep 2022 20:57:02 GMT

I was trying 180046339. I'm in Nova Scotia and wonder if that's the issue

Re: 1800 number not working

hTideGnow — Wed, 21 Sep 2022 20:57:37 GMT

@dabr wrote:
@not-trust-anyon OP mentions 1800 in his post, so I'd assume he's already dialed with a 1 in front of the number.

HI @dabr so, no need to 11800 ??/ 🤔

Re: 1800 number not working

Chrisannad — Wed, 21 Sep 2022 21:00:04 GMT

180046339 was the number on the return label of the parcel I was trying to send. it was a Canadian return label.

Re: 1800 number not working

dust2dust — Wed, 21 Sep 2022 20:59:43 GMT

I hope that's just a typo. The number is in fact 18004633339. I get the cheery Public lady when I dial your number.

The proper number works for me though.

Re: 1800 number not working

hTideGnow — Wed, 21 Sep 2022 21:03:22 GMT

@Chrisannad wrote:
I was trying 180046339. I'm in Nova Scotia and wonder if that's the issue

HI @Chrisannad No, Nova Scotia would not be any difference in terms of Fedex 1-800

Reboot the phone once and try calling 1-800-463-3339 again

Re: 1800 number not working

Chrisannad — Wed, 21 Sep 2022 21:21:03 GMT

It worked, thanks!