topic Re: Sim card ordered but i did not purchase in Get Support

Sim card ordered but i did not purchase

Maddie-Jaclyn — Wed, 21 Sep 2022 18:57:34 GMT

I got an email saying I ordered a bonus and triple punch SIM but I did not. Did anyone else have this problem? How do I resolve this as I know refunds are not available for SIM cards. I did just win a reward and the email followed after that.

Re: Sim card ordered but i did not purchase

computergeek541 — Wed, 21 Sep 2022 18:57:15 GMT

@Maddie-Jaclyn wrote:
I got an email saying I ordered a bonus and triple punch SIM but I did not. Did anyone else have this problem? How do I resolve this as I know refunds are not available for SIM cards. I did just win a reward and the email followed after that.

As long as you weren't charged anything for SIM card, ignore the message. If the SIM card arrives, keep it as a spare. Public Mobile has been sneding this e-mail message out to several people by mistake.

Re: Sim card ordered but i did not purchase

dust2dust — Wed, 21 Sep 2022 18:58:38 GMT

Yes. This was a new bug the company made up. If money has not left your pocket then ignore it. Are you new-ish here or did you buy a sim from here not long ago? If so then you can think of this as your confirmation of the order.

Re: Sim card ordered but i did not purchase

JL9 — Wed, 21 Sep 2022 19:10:46 GMT

Yeah no worries, one of the glitches of the week, but shouldn't effect you or your wallet!

Re: Sim card ordered but i did not purchase

tzliu — Wed, 21 Sep 2022 19:18:19 GMT

My guess is that you may have ordered the SIM card earlier. You should had received the shipment confirmation email soon after the card was mailed to you. But TONS of confirmation emails were held up for weeks and finally are arriving in user mailboxes. I have just received the shipment confirmations for a phone and a sim card which I had received both loooong time ago.

Re: Sim card ordered but i did not purchase

JumpinBean — Wed, 21 Sep 2022 19:42:47 GMT

I did as well.