topic Re: Hi Everyone! in Get Support

Hi Everyone!

Taty — Wed, 21 Sep 2022 18:20:34 GMT

After login I receive the message:

message":"Request header or cookie too large"

Anybody has ideas why can it happen?

Thanks

Re: Hi Everyone!

dust2dust — Wed, 21 Sep 2022 18:24:20 GMT

Try another browser or device or private mode. You might also want to clear cache and the cookies from here if you can select individual cookies out of your browser.

Re: Hi Everyone!

hTideGnow — Wed, 21 Sep 2022 18:28:29 GMT

Hi @Taty sometimes, just close the browser and relaunch will do the trick. If not, clear cache and relaunch again. Or Incognito mode or try a different browser

Re: Hi Everyone!

Taty — Wed, 21 Sep 2022 20:55:37 GMT

Thanks a lot. All you suggested makes sense.

Re: Hi Everyone!

HelloHowzit — Tue, 18 Oct 2022 19:01:48 GMT

I have seen this too. Just refreshing a few times is working for me (Firefox). Apparently this can be caused by corrupted or blocked cookies. I have only ever seen this with Public Mobile, no other websites.

Re: Hi Everyone!

dabr — Tue, 18 Oct 2022 19:06:56 GMT

@HelloHowzit I think it's become more of an issue with PM since they updated the self serve account, although PM does seem to have more website and account login issues than what would be considered normal, I suppose.