topic Re: Phone not working in Get Support

Phone not working

Nikiakyaira — Wed, 21 Sep 2022 15:08:59 GMT

I topped up my account but my phone is still not working

Re: Phone not working

hTideGnow — Wed, 21 Sep 2022 15:17:29 GMT

hi @Nikiakyaira login with Incognito mode again. Check if the status shows Active. If still Suspended, check if the money still sitting as Available Fund and wasn't used for renewal. If that is the case, click Reactivate my plan button again. PM will use the money from Available fund for renewal.

Re: Phone not working

will13am — Wed, 21 Sep 2022 15:39:55 GMT

@Nikiakyaira , is the phone able to connect to the Public Mobile network? Try a reboot.

Re: Phone not working

Yummy — Wed, 21 Sep 2022 15:49:41 GMT

If your account was suspended and you paid the bill now, sometimes you have to reactivate it manually.