topic Re: why my account password keep changing automatic in Get Support

why my account password keep changing automatic

zmh1175 — Tue, 04 Jan 2022 19:45:18 GMT

I didn't change my password. why every time it changed by itself? how it happened? this is 3rd time already. some1 please help and please tell me why.

Re: why my account password keep changing automatic

NDesai — Fri, 10 Jun 2016 04:53:40 GMT

This should not have happened.

Are you talking about your self-serve account or community account?

Re: why my account password keep changing automatic

Shazia_K — Fri, 10 Jun 2016 13:06:43 GMT

Hello @zmh1175,

I'm sorry to hear about this,

Could you please send me a private message with your Public Mobile phone number? I will be glad to assist you further.

Thanks,

Shazia

Re: why my account password keep changing automatic

kav2001c — Fri, 10 Jun 2016 13:13:36 GMT

@zmh1175 I had similar issue that resulted in being locked out from account multiple times. I *suspect* it has something to do with my password not being valid based on the error messages.

I tried a different one and so far so good...