topic Re: Account page in Get Support

Account page

kryin14 — Wed, 21 Sep 2022 01:33:28 GMT

My Account page is not updating properly. It has shown the same data usage number for 2 months. How can I get it fixed?

Re: Account page

esjliv — Wed, 21 Sep 2022 01:34:04 GMT

When looking at the Data Usage Details, make sure you are choosing the DOWNLOAD option and move that into an excel format to have a look. The overview/snapshot that shows for Data in this area is (or was anyhow) just wrong.

Note, data shows up in the usage details section 6-12 hours after it has been used.

Re: Account page

Outdoorsman — Wed, 21 Sep 2022 01:40:26 GMT

@kryin14 hi you are most likely seeing a cached version of your account data, clear your cache and cookies or use a different browser in secret or incognito mode , reboot and sign back in ,see if it clears up

Re: Account page

kryin14 — Wed, 21 Sep 2022 01:42:26 GMT

Thanks. That works. But ut would be nice if the overview page was accurate.

Re: Account page

kryin14 — Wed, 21 Sep 2022 01:49:23 GMT

Tried both. Accont page accuracy is much better. Thanks

Re: Account page

computergeek541 — Wed, 21 Sep 2022 02:12:08 GMT

issue has already been fixed, no need to repeat