topic Re: Sim cards in Get Support

Sim cards

Srandall — Tue, 20 Sep 2022 22:21:49 GMT

I just received 2 emails saying my order is on its way for SIM cards but I did not order new Sim cards how do I fix this I don't want to be charged and I don't want more Sim cards ??!!!

Re: Sim cards

Alexandf — Tue, 20 Sep 2022 22:23:38 GMT

@Srandall

open ticket with PM support and ask them to check it out for you.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim cards

esjliv — Tue, 20 Sep 2022 22:34:59 GMT

I've just heard of this new glitch sending out incorrect emails @Srandall

If you do end up receiving another SIM card, then you have proof here in writing on this forum that you did not order the 2nd one. I'd say keep it as a spare or use it as a referral.

But if you were charged, then YES connect with Public Mobile representative (CSA) by submitting a ticket for a refund.

Re: Sim cards

Tragle — Wed, 21 Sep 2022 01:57:48 GMT

@Srandall Same email I received today although I only got one. Ignore it... it's a glitch as others have mentioned. My CC was not charged again.