topic Re: Changing plans? in Get Support

Changing plans?

rudavil — Wed, 21 Sep 2022 01:51:10 GMT

Hello,

My current plan expires tomorrow.

Was interested in switching to the $25 per month plan with 1GB of data but...

If I switch, will I lose the 900 international/long distance/bonus minutes listed under my current $75 every 90 days days plan?

Regards,

Rodolfo

Re: Changing plans?

computergeek541 — Wed, 21 Sep 2022 01:54:17 GMT

@rudavil wrote:
My current plan expires tomorrow.
Was interested in switching to the $25 per month plan with 1GB of data but...

If I switch, will I lose the 900 international/long distance/bonus minutes listed under my current $75 every 90 days days plan?

Add-ons aren't affected by plan changes.

Re: Changing plans?

hTideGnow — Wed, 21 Sep 2022 01:54:54 GMT

Hi @rudavil how you get that 900 LD minutes? Was it from previous Christmas bonus? or was it from some activation?

if it is from activation bonus or part of it 90 days plan, then it will be gone

if it is from a one time bonus offer from last couple Christmas, then they will be there

And, not sure if it is a good time to change plan. PM was having plan change issue since Friday

Re: Changing plans?

computergeek541 — Wed, 21 Sep 2022 02:10:22 GMT

Re: Changing plans?

gpixel — Wed, 21 Sep 2022 02:42:46 GMT

@rudavil

I suggest contacting customer support and have them change it for you if you would like to change plans.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST

Re: Changing plans?

JL9 — Wed, 21 Sep 2022 02:49:21 GMT

Yes this is a good suggestion as there have been many issues with plan changes recently and don't know if they have sorted it out so this may avoid any data/phone issues if you do change.

Re: Changing plans?

Remember — Wed, 21 Sep 2022 03:01:40 GMT

@rudavil

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.ask them about rewards and change plan.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Changing plans?

softech — Wed, 21 Sep 2022 03:06:25 GMT

.. I think the rewards part was answered already.

the part to ask CS agent to help change plan was already suggested by @gpixel

thanks for an end of thread summary

Re: Changing plans?

Remember — Wed, 21 Sep 2022 03:07:56 GMT

@softech

because you know for change plan the line not works.

Re: Changing plans?

a43im — Wed, 21 Sep 2022 03:35:50 GMT

It will most likely expire at the end of that 90-day plan. It will not carry over beyond the 90-day plan.

Hope this helps.

Re: Changing plans?

computergeek541 — Wed, 21 Sep 2022 04:38:46 GMT

@a43im wrote:
It will most likely expire at the end of that 90-day plan. It will not carry over beyond the 90-day plan.

There isn't any 90-day plan that includes international long distance minutes. Once again, add-ons (with the exception of roaming add-ons) do not expire at the end of the plan term (nor would they be lost after a plan change).

Re: Changing plans?

rudavil — Fri, 18 Nov 2022 03:30:59 GMT

Thanks that answers my question