topic Re: New Plan not activated in Get Support

New Plan not activated

edwin2 — Wed, 21 Sep 2022 00:09:43 GMT

The data of my old plan $15.00 was exceeded in Sept. 14, 2022 so I immediately changed to a new $25.00 plan to get more data and my VISA account was charged for $28.00 on Sept. 15/22. However, it appeared that up to now the

new plan was not activated in my phone. Please activate immediately.

Re: New Plan not activated

Remember — Wed, 21 Sep 2022 00:11:10 GMT

@edwin2

trying reboot phone not works, open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: New Plan not activated

esjliv — Wed, 21 Sep 2022 00:12:56 GMT

@edwin2 - there is no prorating the plan you just paid for on Sept. 14th when you renew your plan early or change plans mid-cycle, so the full charge is normal.

Does your account status say Active?

If yes, try restarting your phone, remove and reinsert your sim card, try your sim into another phone to rule out a device issue.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: New Plan not activated

RossN — Wed, 21 Sep 2022 00:14:45 GMT

@edwin2

Hi unfortunately that is a problem the last few days with plan changes

you need to contact customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: New Plan not activated

BKNS27 — Wed, 21 Sep 2022 00:15:00 GMT

@edwin2

Check your account to see if your plan was changed then reboot your phone by powering the phone off then power back on.

Re: New Plan not activated

dabr — Wed, 21 Sep 2022 00:26:12 GMT

@edwin2 It could just be caching issue. Try clearing your cache/cookies and use incognito/private mode or another browser to login to your account. You can also try refreshing the page with that option bottom right of the screen.