topic New plan didn't activate in Get Support

New plan didn't activate

Yunkers — Tue, 20 Sep 2022 23:32:59 GMT

Upgraded to a new plan, it was supposed to start Sept 19th. I did not.

and also, my

softech — Tue, 20 Sep 2022 23:35:39 GMT

@Yunkers wrote:
Upgraded to a new plan, it was supposed to start Sept 19th. I did not.
and also, my

You likely clicked Submit too fast and didn't finish typing

There is a big glitch with Plan changed scheduled on Friday and the weekend and today.

But do you have no service at all? Most of them scheduled a plan change, PM took the charge but no service.

If you are one of those, or plan change didn't happen but you want to know what was wrong, open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

esjliv — Tue, 20 Sep 2022 23:35:44 GMT

@Yunkers - can you confirm your My Account status is ACTIVE? Or, when you call 611 from your phone, check the status there too.

If ACTIVE, can you try your sim in another phone to test if services work?

If not, this could be what was happening the last week with plan changes. So you may need CSA assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

Remember — Tue, 20 Sep 2022 23:38:13 GMT

open a ticket with PM CS_Agent. at: https://publicmobile.ca/chatbot. to them fix it for you.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

check inbox(top right corner envelope icon) for response from CS_Agent.