topic Re: No Data in Get Support

No Data

Michaelzz — Tue, 20 Sep 2022 21:50:58 GMT

I left Freedom Mobile because I was unhappy with their service, so I decided a month ago to sign-up for Public Mobile since my father has it and he has had no problems with them. For that entire month thus far, I have NEVER been able to access my data. So, I am paying for a data plan I have not received. In effect, I am paying for services I have never received through no fault of my own, but that of Public Mobile. What a way to be introduced to a new carrier. Failed immediately. I am quite furious about this as i have never experienced anything like this, ever.

So, why does my data not work, but my father's does? We are in the same location. I am considering leaving Mobile for this ridiculous difficulty. Answers?

I also cannot believe I cannot contact Customer Service for assistance as THERE IS NONE.

Re: No Data

hTideGnow — Tue, 20 Sep 2022 21:52:44 GMT

Hi @Michaelzz if you never able to use data since joining, it is usually a problem either APN settings

What make and model is your phone?

Try to do a Reset All Network on your phone, it will try to get the Correct APN settings from the network

Re: No Data

Alexandf — Tue, 20 Sep 2022 21:53:02 GMT

@Michaelzz

reset network settings and check APN.and reboot phone.

or open ticket with PM support and ask them to do it out for you.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Data

Michaelzz — Tue, 20 Sep 2022 21:55:35 GMT

No it did nothing.

Re: No Data

Michaelzz — Tue, 20 Sep 2022 21:56:48 GMT

Umidigi F1.

Re: No Data

hTideGnow — Tue, 20 Sep 2022 21:56:52 GMT

Hi @Michaelzz give us your make and model of your phone

Also, your family using PM too? put your sim card in their phone and it should work. Put their sim on your phone as well to test the data

Re: No Data

hTideGnow — Tue, 20 Sep 2022 21:57:50 GMT

Hi @Michaelzz

Umidigi F1.. first check IF you have updated the OS to the latest one

Re: No Data

Michaelzz — Tue, 20 Sep 2022 22:00:31 GMT

It cannot update any further. My father, who also has an Umidigi, has the very same OS and his data works perfectly.

Re: No Data

Alexandf — Tue, 20 Sep 2022 22:00:36 GMT

@Michaelzz

try this

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MMS Protocol: WAP 2.0
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type:GID
MVNO value: 4D4F

and reboot phone.

Re: No Data

hTideGnow — Tue, 20 Sep 2022 22:02:04 GMT

Hi @Michaelzz compare and update the APN with your dads phone

so.e important fields

Ensure the following fields match:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: 74.49.0.18
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 80
MCC: 302
MNC: 220

Re: No Data

Michaelzz — Tue, 20 Sep 2022 22:05:07 GMT

I checked. My APN says TELUS SP sp.telus.com

Re: No Data

Alexandf — Tue, 20 Sep 2022 22:06:45 GMT

@Michaelzz

do it what in my post see it, can you check it

Re: No Data

softech — Tue, 20 Sep 2022 22:09:26 GMT

@Michaelzz

For data, need to make sure his APN settings is correct. first try a device reboot and then try to click Reset network settings and see if it works. The correct APN might come down automatically

If still does not work, try to edit the existing active one or create a new one, these are the values:

Re: No Data

esjliv — Tue, 20 Sep 2022 22:09:39 GMT

@Michaelzz - Sorry to hear you had these issues since activation. Glad you are here now asking about it.

How much data do you have in your plan? If you've had all your other services for about a month, but no data, make sure first you have data showing left on your plan in your My Account.

If data is left, perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If still issues, check your APN settings here for Public Mobile:

https://apn-canada.gishan.net/en

If you have greyed out areas you cannot change, do you happen to have the freedom sim card still? If so insert the freedom sim card to change the apn settings, then save settings. Then reinsert your public mobile sim card.

There is customer support here.

1- Either through Community where you posted your question to other customers or members like you, who like to try and help, or

2- CSA methods found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: No Data

Michaelzz — Tue, 20 Sep 2022 22:11:58 GMT

I followed precisely what you have here. Nothing. The APN enable/disable is greyed-out, so I cannot affect it.

Re: No Data

softech — Tue, 20 Sep 2022 22:15:21 GMT

@Michaelzz Umidigi always have this problem You need to try to get a Freedom sim card from friends. Somehow a Freedom sim card will unlock that APN change option.

Re: No Data

Alexandf — Tue, 20 Sep 2022 22:16:06 GMT

@Michaelzz

How to change APN settings

From the home screen, tap the Menu button.
Tap Settings.
Tap Mobile networks.
Tap Access Point Names.
Tap the Menu button.
Tap New APN.
Tap the Name field.
Enter Internet, then tap OK.

Re: No Data

Michaelzz — Tue, 20 Sep 2022 22:16:35 GMT

I cannot change the APN settings. When I do, then go back, everything reverts back to the way it was before.

Re: No Data

Michaelzz — Tue, 20 Sep 2022 22:19:03 GMT

I have 1 Gb of data left. I have never been able to access my data, remember?

Re: No Data

Michaelzz — Tue, 20 Sep 2022 22:19:54 GMT

I know how to change the APN settings. I have done it multiple times, but for Public Mobile, it is not working.