topic Re: suspended account in Get Support

suspended account

Anika71 — Tue, 20 Sep 2022 21:47:58 GMT

my account is suspended, i paid my balance- my service turned on, then turned back off and is continuing to tell me it’s still suspended and that i need to pay again. i have the invoice they sent me after i paid the first time.

Re: suspended account

Alexandf — Tue, 20 Sep 2022 21:48:41 GMT

@Anika71

reboot phone not work, open ticket with PM support and ask them to do it out for you.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: suspended account

hTideGnow — Tue, 20 Sep 2022 21:49:17 GMT

Hi @Anika71 did you pay by voucher or CC?

Just wait 15 mins, login to My Account again using Incognito mode to check the status again. Also reboot your phone and see if service resumed

Re: suspended account

esjliv — Tue, 20 Sep 2022 23:06:32 GMT

@Anika71 - when you say service turned on then turned back off, do you mean on your My Account status or the actual services on your phone?

If all your services are working and you see this message on your My Account this is normal to show during your plan renewal evening before and morning of.

But if you have no services working and it is past your renewal date can you choose the reactivate option?

If your plan still does not reactivate / resume and it shows $0 owing, try

Go to “Profile” TAB
Select "Lost or Stolen Phone" TAB
Select "Suspend service" BUTTON
Then, Select Resume/Reactivate Service
Log off your account. Log back in. Reboot your phone.