topic Account tracking not proper in Get Support

Account tracking not proper

Mangat7 — Tue, 20 Sep 2022 21:30:50 GMT

I use 15 dollar plan and the the My Account is showing that I have used 27 minutes while when I call I get a message that I have used up all my minutes and I think public mobile needs to improve minute tracking and data usage tracking. These clowns

Re: Account tracking not proper

hTideGnow — Sun, 02 Oct 2022 04:09:52 GMT

Hi @Mangat7 What you saw on My Account could be cached and not correct due to cache or cookie problem. Clear browser cache and restart browser or try using Incognito mode to login to My Account and check again

Re: Account tracking not proper

Alexandf — Tue, 20 Sep 2022 21:32:17 GMT

@Mangat7

trying use different browser,open incognito mode,clear cache,cookie, try Login

or open ticket with PM support and ask them to check it out for you.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account tracking not proper

esjliv — Tue, 20 Sep 2022 23:24:50 GMT

@Mangat7 - if you refresh your My Account and still see 27 used minutes please note it does use up your outgoing minutes when you call your voicemail from your own device. To workaround this you can dial your number from any other phone/line and check your voicemail that way. Voicemail phone number may end in -4001, 2, 3, 4, 5, 6, 7.