topic Refer-a-friend in Get Support

Refer-a-friend

Smagnaye — Wed, 21 Sep 2022 01:34:45 GMT

Hello, my friend just signed up for Public Mobile on August 9, 2022 and used my referral code. I did not get any notification and could not find it in my account. How can I get it?
Please help

Re: Refer-a-friend

Alexandf — Tue, 20 Sep 2022 21:21:12 GMT

@Smagnaye

your friend need to open ticket with PM support and ask them to check it out

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refer-a-friend

hTideGnow — Tue, 20 Sep 2022 21:22:07 GMT

Hi @Smagnaye your friend should see the $10 in My Account within 72 hours. For you, you see see it on My Rewards Friend list within 1 or 2 days

If any problem, ask your friend to open 1 ticket with CS Agent for both of you

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refer-a-friend

Outdoorsman — Tue, 20 Sep 2022 21:23:48 GMT

@Smagnaye hi if you don't see the 1 dollar referral in the rewards section of your account or they don't see the 10 dollars then they need to

contact customer service to find out why

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user