topic Re: SIM card I DID NOT ORDER in Get Support

SIM card I DID NOT ORDER

AzzySIM — Tue, 20 Sep 2022 21:04:24 GMT

Hello, like many others, I got an email this morning saying I ordered a SIM card and that it is on the way. I did not order a SIM card. how do I cancel this? and why is it charging me for something I did not order. please help!!!!!!

Re: SIM card I DID NOT ORDER

Alexandf — Tue, 20 Sep 2022 21:04:53 GMT

@AzzySIM

open ticket with PM support and ask them to check it out for you.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card I DID NOT ORDER

hTideGnow — Tue, 20 Sep 2022 21:05:44 GMT

Hi @AzzySIM no need to cancel. Look like the order does not exist. Just check your CC. If no charge, ignore the email

Re: SIM card I DID NOT ORDER

Outdoorsman — Tue, 20 Sep 2022 21:06:39 GMT

@AzzySIM

hello unfortunately Public has invented a new glitch you can ignore the text unless your credit card was charged in that case you will need to contact customer service

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: SIM card I DID NOT ORDER

AzzySIM — Tue, 20 Sep 2022 21:06:44 GMT

okay thank you

on the email it has my CC as the payment so hopefully it doesn't charge it

Re: SIM card I DID NOT ORDER

hTideGnow — Tue, 20 Sep 2022 21:09:06 GMT

hi @AzzySIM another member also confirm no charge. With such a big glitch, I hope PM would handle it professionally if they made the wrong charge