topic Re: Official Bill in Get Support

Official Bill

Yi98 — Tue, 20 Sep 2022 20:46:51 GMT

How can I download an official bill with both the payment history and the usage history?

Re: Official Bill

Outdoorsman — Tue, 20 Sep 2022 20:48:22 GMT

@Yi98 hi for an official bill

you will need to contact customer service

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Official Bill

Alexandf — Tue, 20 Sep 2022 20:48:48 GMT

@Yi98

open ticket with PM support and request invoice

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Official Bill

softech — Tue, 20 Sep 2022 20:50:15 GMT

@Yi98 PM can provide official bill showing the charges and tax. But the official bill won't show the usage Also, PM migjt need 2 to 3 weeks to prepare.

For the usage, You have to download the usage yourself at My Account

To order the official invoice:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right

Re: Official Bill

CountyDownIeUk — Wed, 21 Sep 2022 03:13:50 GMT

Yes. My Account, usage, 30 days, download. The download has it all......but is it official enough for what you need?