topic Re: MISSING SIM CARD in Get Support

MISSING SIM CARD

chaseflo — Tue, 20 Sep 2022 20:25:52 GMT

I purchase a new phone and did not receive my Sim Card so where is it?

Re: MISSING SIM CARD

hairbag1 — Tue, 20 Sep 2022 20:27:02 GMT

When did you purchase it ?

Allow up to 3 weeks for delivery.

Re: MISSING SIM CARD

Alexandf — Tue, 20 Sep 2022 20:27:04 GMT

@chaseflo

open ticket with PM support and ask them to check it out for you.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent

Re: MISSING SIM CARD

softech — Tue, 20 Sep 2022 20:27:48 GMT

@chaseflo buying sim card from PM could take 3 weeks for PM to ship. When did you make the order??

Re: MISSING SIM CARD

dabr — Tue, 20 Sep 2022 20:34:53 GMT

@chaseflo Are you saying you received your CPO but the free SIM card was missing? You'll need to contact customer support via chatbot and ask them to send the missing SIM if that's the case.

https://www.publicmobile.ca/en/on/get-help