topic Re: Sim Card not ordered. in Get Support

Sim Card not ordered.

CPW — Tue, 20 Sep 2022 20:15:26 GMT

Just received notice new sim card being sent. And I imagine charged to me. I did not order. Order # 305141. Also received an email last week re: new ph. # and contract with Public indicating I am eligible for 1/2 the GB's I ordered. Not happy at this point. What to do!!

Re: Sim Card not ordered.

softech — Tue, 20 Sep 2022 20:17:17 GMT

@CPW

looks like it's a system glitch and multiple customers got that email. Maybe PM just sent the wrong email.

Check your credit card to see if PM actually charged you first. If they did charge you, opened a ticket with PM support and asked them to investigate

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Sim Card not ordered.

Alexandf — Tue, 20 Sep 2022 20:16:45 GMT

@CPW

open ticket with PM support

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent

Re: Sim Card not ordered.

dabr — Tue, 20 Sep 2022 20:17:08 GMT

@CPW Please ignore the email as it's being sent out by error due to a system glitch unless you see any charges for it on your CC.