topic Re: SIM card order in Get Support

SIM card order

Amparo — Tue, 20 Sep 2022 20:05:31 GMT

Hi.

There is an order for a new SIM card, but I didn't order it? How do I cancel? Order 305311

Re: SIM card order

RossN — Tue, 20 Sep 2022 20:08:52 GMT

hi this is the newest glitch with Public if your cc was charged you need the help of a cs agent to inquire and ask for a refund

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: SIM card order

dabr — Tue, 20 Sep 2022 20:08:27 GMT

@Amparo You can ignore it as there appears to be a system glitch sending out errant emails about SIM card orders, unless you are seeing any charges on your payment card?

Re: SIM card order

hTideGnow — Tue, 20 Sep 2022 20:13:23 GMT

Hi @Amparoook like you are not the only one got the email. If you don't see a charge on yiue credit card I think it is safe to just ignore it. Look like another IT screw up.