topic Re: An email error in Get Support

An email error

AustinSeth — Tue, 20 Sep 2022 19:53:30 GMT

Good afternoon

i just received an email saying that they shipped out a phone. Approximately two weeks ago I returned a phone. When I clicked on the tracking it shows the info from the phone I just returned. Is the email I received a cliche because I never ordered a new phone.

thank you so much

Re: An email error

softech — Tue, 20 Sep 2022 19:58:23 GMT

@AustinSeth

looks like it's a system glitch. It could be that only PM sent the wrong email. Check your credit card to see if PM actually charged you first. If they did charge you, opened a ticket with PM support and asked them to investigate

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: An email error

dabr — Tue, 20 Sep 2022 19:59:51 GMT

@AustinSeth Yes, the email is being sent in error and can be ignored. Others are reporting receiving the same email and customer support have confirmed to one customer that it can be disregarded.

https://productioncommunity.publicmobile.ca/t5/Get-Support/triple-punch-sim-card-order-i-didn-t-place/td-p/878877

edit: sorry, I though you received an email about a SIM card which many customers have been receiving in error. So maybe this is related to the same glitch that is sending out those errant emails.

Re: An email error

AustinSeth — Tue, 20 Sep 2022 20:00:27 GMT

Thank you so much for the replies.

Re: An email error

computergeek541 — Tue, 20 Sep 2022 20:20:26 GMT

Re: An email error

esjliv — Wed, 21 Sep 2022 00:24:25 GMT

@Alexandf wrote:
@AustinSeth
send Private message to CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Alexandf dude, you know you are spamming posts right?

Re: An email error

computergeek541 — Wed, 21 Sep 2022 05:02:47 GMT

That was already said more than 4.5 hours ago.