topic Re: Payment in Get Support

Payment

ShelleyFrancis1 — Tue, 20 Sep 2022 18:48:12 GMT

I bought 2 vouchers today and I am unable to use them?!? I tried online but on the my account. I’m very frustrated. Please help

Re: Payment

hTideGnow — Tue, 20 Sep 2022 18:49:49 GMT

Hi @ShelleyFrancis1 where you got the voucher? some vouchers need 24 hours before it can be used.

Re: Payment

dust2dust — Tue, 20 Sep 2022 18:50:07 GMT

You can also use 611. Some vendors seem to have a delay. Where did you get it?

Re: Payment

will13am — Tue, 20 Sep 2022 18:50:54 GMT

@ShelleyFrancis1 , some vouchers are not immediately usable. They could take 24-48 hours to become active. The merchant computer system has to sync up with Public Mobile to confirm that the voucher have been purchased.

Re: Payment

ShelleyFrancis1 — Tue, 20 Sep 2022 18:52:54 GMT

I tried 611.. it’s not working.

Re: Payment

ShelleyFrancis1 — Tue, 20 Sep 2022 18:54:13 GMT

It normally works as soon as I enter the pin number

Re: Payment

dabr — Tue, 20 Sep 2022 18:55:39 GMT

@ShelleyFrancis1 You could submit a ticket via chatbot or send a private message to CS_Agent and ask customer support to add the vouchers for you if you're without service currently and unable to wait for the funds to become available until later.

Here's couple of links:

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

dust2dust — Tue, 20 Sep 2022 18:54:55 GMT

Then there's number of attempts. More than twice will lock it out. You could wait an hour or just contact support to have them enter it in.

Re: Payment

ShelleyFrancis1 — Tue, 20 Sep 2022 18:59:00 GMT

The firsthome it didn’t work.. and yea I have tried multiple times.. I’m frustrated

Re: Payment

hTideGnow — Tue, 20 Sep 2022 19:00:36 GMT

@ShelleyFrancis1 wrote:
The firsthome it didn’t work.. and yea I have tried multiple times.. I’m frustrated

Hi @ShelleyFrancis1 where did you get the voucher from?

and how long you have got it?

Re: Payment

dust2dust — Tue, 20 Sep 2022 19:00:22 GMT

We'd be interested to know where you got it.

You can wait the hour for the lock to release or maybe wait longer for support.

Re: Payment

ShelleyFrancis1 — Tue, 20 Sep 2022 19:02:29 GMT

I got it from the same place I buy it every time.

Re: Payment

hTideGnow — Tue, 20 Sep 2022 19:03:47 GMT

@ShelleyFrancis1 wrote:
I got it from the same place I buy it every time.

HI @ShelleyFrancis1 like where? and you can always use the voucher immediately?

If you can always use it immediately without any wait, open ticket with PM CS agent then. Honest, it could also be the fault of the retails, not necessary PM's problem.

Re: Payment

ShelleyFrancis1 — Tue, 20 Sep 2022 19:12:24 GMT

I sent a message.. I’m waiting to hear back. Thanks everyone for all your help. I hope this works.