topic Re: Data in Get Support

Data

Curti5 — Tue, 20 Sep 2022 15:53:37 GMT

Public sent me a text saying I used 100% of my data my data isn’t working but I log into my account it says I still have 4.85 gigs left on my plan

Re: Data

JK8 — Tue, 20 Sep 2022 15:56:12 GMT

@Curti5

You might be seeing a cached version. Clear browser cache and cookies and log in again in incognito.

Re: Data

RossN — Tue, 20 Sep 2022 15:57:15 GMT

@Curti5 hi you may be looking at a cached version of your data,delete your cache and cookies or use a different browser in secret or incognito mode restart your phone and sign back in to see if your data updates

Re: Data

hTideGnow — Tue, 20 Sep 2022 16:35:25 GMT

HI @Curti5

text could be wrong.

Generally, you will use Incognito mode and take that as your correct usage

Or you can call *611 for the correct usage there

Re: Data

computergeek541 — Tue, 20 Sep 2022 18:59:54 GMT

Re: Data

esjliv — Wed, 21 Sep 2022 01:46:50 GMT

@Curti5 - check to see if your phone has a data limit set in the settings of your device. If so, this can cut your data off from a device level and can also prompt you with warnings. So check your phone settings if this was a message from your phone and adjust as needed.

If from 611/Public Mobile, then see other posts.