topic Re: Port number in Get Support

Port number

sartajkhan — Tue, 20 Sep 2022 15:19:33 GMT

How to port number from public mobile

Re: Port number

Outdoorsman — Tue, 20 Sep 2022 15:21:33 GMT

@sartajkhan you must intiate port request with your new provider, make sure your public account is still active

Re: Port number

dust2dust — Tue, 20 Sep 2022 15:21:48 GMT

Login to the account, get the account number, the account needs to be active, leave this sim in a phone. Set up with the new provider and you get a text from here for you to confirm the transfer.

Re: Port number

JK8 — Tue, 20 Sep 2022 15:22:12 GMT

@sartajkhan

Your new provider will send the request to port the number out. Make sure your PM sim is in your phone to receive the confirmation text from PM to port out.

Re: Port number

sartajkhan — Tue, 20 Sep 2022 15:23:29 GMT

I don't have account number. Customer agent is not replying

Re: Port number

JK8 — Tue, 20 Sep 2022 15:26:30 GMT

@sartajkhan wrote:
I don't have account number. Customer agent is not replying

Log into self service and choose the profile tab. Click the eye icon to the right to display full account number.

Re: Port number

dust2dust — Tue, 20 Sep 2022 15:30:44 GMT

Do you still have the welcome email from here from when you signed up? The account number is in the to area but is likely in the headers/source.

@JK8- It's even just a hover - no click required nor will it do anything. (at least in my case)