topic Re: Data add-on not working in Get Support

Data add-on not working

hend_made1 — Tue, 20 Sep 2022 15:13:17 GMT

I bought a data add-on and activated it, however, it's not kicking in and I am left without any data.

I bought the 1G for $15. It was meant to kick in after my data was done this month so I want stranded until next month.

Re: Data add-on not working

hairbag1 — Tue, 20 Sep 2022 15:15:12 GMT

Your regular account must still be Active.

Try restarting the phone.

Re: Data add-on not working

JK8 — Tue, 20 Sep 2022 15:15:20 GMT

@hend_made1

If you log into self service do you see the data add on in your account?

Re: Data add-on not working

Outdoorsman — Tue, 20 Sep 2022 15:16:05 GMT

@hend_made1 hi is the data add on showing in your account ? or do you see the money sitting in your avaliable funds?

Re: Data add-on not working

will13am — Tue, 20 Sep 2022 15:16:22 GMT

@hend_made1 , is your line functioning properly otherwise. If there is issues with the account, it could affect add-on functionality. Recently there have been a lot of account issues related to renewals. Please also confirm that the add-on is showing in your self serve account.