topic Paid wrong phone bill in Get Support

Paid wrong phone bill

Coleyh21 — Tue, 20 Sep 2022 05:03:20 GMT

I paid a phone bill that is no longer being used. Can you refund the 25.99 and deactive the phone number xxxxxxxxxxxx. Name is xxxxxxxxxxxxxxxx. Address xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Re: Paid wrong phone bill

computergeek541 — Tue, 20 Sep 2022 05:04:27 GMT

@Coleyh21 wrote:
I paid a phone bill that is no longer being used. Can you refund the 25.99 and deactive the phone number xxxxxxxxxxxx. Name is xxxxxxxxxxxxxxxx. Address xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Sorry, but there are no refunds. Please log into your Self Serve account and remove the pre-authorized payments from your account. After 90 days of suspension, the account will be closed.

Re: Paid wrong phone bill

dust2dust — Tue, 20 Sep 2022 05:21:35 GMT

How? Did you login to a wrong account? The account still existed? The system can't know you no longer use the number. It just wants money.

Re: Paid wrong phone bill

Alexandf — Tue, 20 Sep 2022 05:33:06 GMT

@Coleyh21

send Private message to CS Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

ask them for help.

Re: Paid wrong phone bill

BKNS27 — Tue, 20 Sep 2022 07:04:05 GMT

@Coleyh21

You can remove your CC from your account by dialing 611 and disable AutoPay and your account will be closed in 90 days.

Also, your account will close right away if you ported your old number to another carrier.

Re: Paid wrong phone bill

computergeek541 — Tue, 20 Sep 2022 17:38:27 GMT

@BKNS27 wrote:
@Coleyh21
You can remove your CC from your account by dialing 611 and disable AutoPay and your account will be closed in 90 days.
Also, your account will close right away if you ported your old number to another carrier.

A credit card cannot be removed from an account by dialing 611.