topic Re: Changed plan in Get Support

Changed plan

Karleengrace — Mon, 19 Sep 2022 23:20:03 GMT

Hello…

My account is renewed today. I upgrade my plan. I can call someone but I can’t receive any calls. The data service is also not working. Tried resetting the network and turn on or off the device. Nothing seems to work.

Re: Changed plan

RossN — Mon, 19 Sep 2022 23:23:21 GMT

@Karleengrace

hi there have been issues the last couple of days with plan changes messing up , you need to contact customer service agent to fix it for you

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Changed plan

Omidwise — Mon, 19 Sep 2022 23:36:47 GMT

Hi Karleengrace,

I think you can reset your network and data settings, I hope it works for you.

Re: Changed plan

computergeek541 — Tue, 20 Sep 2022 01:36:28 GMT

That was already said more than 2 hours ago.

Re: Changed plan

naazifap — Tue, 20 Sep 2022 02:59:05 GMT

Hello, maybe try giving it a few more hours. Same thing happened to me when I renewed my plan but everything was fine in a couple of hours. If not, I suggest going to you local store and asking them for help as a last resort. Best of luck!