topic Re: Plan problem in Get Support

Plan problem

Sunjae16 — Tue, 20 Sep 2022 00:55:14 GMT

I just changed my plan from $15 for a 100minutes call and unlimited messages to $40 for 5GB and unlimited calls and messages. My renewal date was 17 September and I changed my plan a few days before the renewal date and chose "Change plan on renewal date". However, I still have a $15 plan and $40 is on pending on the account. The payment history shows me I have paid $40. Can you fix this issue and change my plan as soon as possible?

Re: Plan problem

will13am — Tue, 20 Sep 2022 01:00:33 GMT

@Sunjae16 , try using incognito mode or refresh the self serve page. You could be seeing a cached page. If things are still showing incorrect, you will need to use the chatbot link to initiate a support ticket and have a CSA make corrections to your account.

Re: Plan problem

dabr — Tue, 20 Sep 2022 01:01:11 GMT

@Sunjae16 There have been all sorts of issues for the last couple of days for customers making plan changes. First try refreshing the page with refresh option on the bottom right of the page as you maybe viewing a cached page. You can also try clearing cache/cookies and using private mode or another browser before logging into your account.

Re: Plan problem

Outdoorsman — Tue, 20 Sep 2022 01:04:50 GMT

@Sunjae16 hi is every thing working? you are probably looking at a cached version of your account clear your cache and cookies or use a different browser in private or incognito mode,reboot your device and see if your account updates if you still have problems

there have been issues with plan changes lately contact a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Plan problem

JL9 — Tue, 20 Sep 2022 01:30:54 GMT

Apparently these issues ppl have been having with plan changes are (in some cases) being rectified by reseating your sim card and restarting the phone. I really hope they sort this out and clean it up bc it is really going to turn off new customers who are making a change in their plan pretty early on.

Re: Plan problem

computergeek541 — Tue, 20 Sep 2022 01:35:02 GMT