topic Re: PM submi ticket does not work in Get Support

PM submi ticket does not work

KD7 — Tue, 20 Sep 2022 01:15:36 GMT

Looking for customer service agent to fix the SUBMIT TICKET page for returns.

I want to return purchased phone within 30 day return policy.

The return page does not let me to proceed with form submission. Once the final selection is made and button is clicked to confirm the address, the previous button gets de-selected. Clicking one deselects the other.

Could not contact customer service without PM active phone number, automated message directs to the webside which is completely useless. Looks like Telus completely destroyed PM.

Reported the issue to BBB

Re: PM submi ticket does not work

softech — Tue, 20 Sep 2022 01:17:39 GMT

@KD7 chatbot won't work for CPO related ticket, you have to message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: PM submi ticket does not work

computergeek541 — Tue, 20 Sep 2022 01:34:09 GMT