topic Re: Account in Get Support

Account

charmainejoe14 — Mon, 19 Sep 2022 15:46:30 GMT

Hello I am trying to log in to my account to make a payment. I am locked out and need it unlocked as I need to make the payment asap

My current card was not charged or didn’t go through for some reason

thanks

Re: Account

dust2dust — Mon, 19 Sep 2022 15:49:36 GMT

You can buy vouchers and dial 611 to enter them. You can dial 611 and with your 4 digit account code you can use your credit card. You can do real time payments in some stores. You can sign in to the chatbot and use it to make payments.

Re: Account

BKNS27 — Tue, 20 Sep 2022 00:40:14 GMT

@charmainejoe14

You will be locked if you tried too many times with the wrong password.

Try again after 2 hours. Clear the cache and cookies then go incognito on your browser.

Re: Account

computergeek541 — Tue, 20 Sep 2022 00:47:55 GMT

@BKNS27 wrote:
@charmainejoe14
You will be locked if you tried too many times with the wrong password.

Try again after 2 hours. Clear the cache and cookies then go incognito on your browser.

There isn't any timed lockout. If the customer clear the cookies, closes the brower, and tries again after restarting the browser, the login will be accepted.