topic Re: Activation in Get Support

Activation

mharia-singh — Mon, 19 Sep 2022 22:51:52 GMT

how to bring my number from rogers

Re: Activation

softech — Mon, 19 Sep 2022 22:56:03 GMT

@mharia-singh when you activate with PM, there is an option to get new number or bring in your own. Select bring in your number and provide Rogers account number. Also, make sure your Rogers account is still active.

Re: Activation

JK8 — Mon, 19 Sep 2022 23:07:11 GMT

@mharia-singh

Also leave your Rogers SIM card in your phone to receive the text from Rogers confirming you want to port your number out. Your Rogers account will be closed automatically once your number has been ported out.

Re: Activation

darlicious — Mon, 19 Sep 2022 23:42:15 GMT

@mharia-singh

You have two options when you activate your sim card for your phone number you may port in upon activation or choose a new number and you can port your phone number in afterwards through your self serve account.

Depending on the taxation rate of the province that your phone number is from you may want to take a temporary new number from Alberta when you activate so that you only pay 5% GST on your activation. Once your sim card is activated and you can access your self serve account and you can then just use the change number feature to port in your Rogers phone number.

When you decide to port in your phone number from Rogers you will need the following information:

Rogers account number.
Full name on your Rogers account.
Your phone number.
Alternative phone number. (Optional) but you can use your home, office, best friend, spouse or any other phone number you have access to.

Make sure you leave your Rogers and card in your phone when you make the port request. You will receive a SMS text message to authorize your reporting request. You have 90 minutes to reply YES to the PAT (porting authorization text). Once you reply YES you can remove your Rogers SIM card and replace it with your Public Mobile SIM card. Your port will complete within a few minutes up to a maximum of 2 hours. Generally your port should complete within about a half hour if not you may want to come back to the community and request the telus porting department phone number to check on the status of your port and correct any information you may have inputted in error.

Your port will be complete when all of your services are working on your public SIM card including incoming calling which is the last to complete. Your Rogers SIM card will cease functioning and your Rogers account will automatically close. Ensure your Rogers account is active before you request porting.

Welcome to public mobile!

Re: Activation

mharia-singh — Tue, 20 Sep 2022 00:30:29 GMT

Rogers account is still active

Re: Activation

softech — Tue, 20 Sep 2022 00:34:12 GMT

@mharia-singh wrote:
Rogers account is still active

HI @mharia-singh all good, go ahead and activate at https://activate.publicmobile.ca and request port in Step 2 of the activation portal

Re: Activation

mharia-singh — Tue, 20 Sep 2022 01:16:56 GMT

in step 2 put it my rogers and that all