topic Re: Service not working in Get Support

Service not working

Lovepreet74 — Mon, 19 Sep 2022 23:15:06 GMT

Hello. My account is renewed today. I upgrade my plan. I can call someone but I can’t receive any calls. The data service is also not working. Tried resetting the network and turn on or off the device. Nothing seems to work.

Re: Service not working

JK8 — Tue, 20 Sep 2022 03:00:52 GMT

@Lovepreet74

There have been issues last few days. Contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Service not working

RossN — Mon, 19 Sep 2022 23:17:25 GMT

hi there have been issues the last couple of days with plan changes meesing up , you need to contact customer service agent to fix it for you

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Service not working

jared_la — Mon, 19 Sep 2022 23:20:35 GMT

Hmm, that's strange. Usually if you run out of minutes, they still let you accept incoming calls, but it doesn't sound as if that's your problem since the plan just renewed today.

Re: Service not working

computergeek541 — Tue, 20 Sep 2022 01:37:53 GMT