topic Re: No Service After Plan Update in Get Support

No Service After Plan Update

tjarboua — Mon, 19 Sep 2022 19:00:22 GMT

My plan update went through today, but issue of not being able to receive calls, when someone calls me they hear "5UT1, you reached a number that is not equipped for incoming service", when I call someone they receive my calls but from an unknown number.

I have tried everything, restarting, removing simcard, manually selecting public mobile. ect.

My account shows active online with the new plan as of today, but still not receiving calls

Re: No Service After Plan Update

JK8 — Mon, 19 Sep 2022 19:03:13 GMT

@tjarboua

There have been issues the last few days. Contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: No Service After Plan Update

computergeek541 — Mon, 19 Sep 2022 19:09:15 GMT

Re: No Service After Plan Update

computergeek541 — Mon, 19 Sep 2022 21:48:57 GMT