topic Re: Service not working in Get Support

Service not working

juliaglabb7 — Mon, 19 Sep 2022 19:07:25 GMT

Hi! My payment went through this morning for my plan, woke up, and my data wouldn’t turn on or register at the top of the screen. My calls aren’t coming through, my texts aren’t coming through, my mom tried to contact me and it says that I cannot be reached. This is getting ridiculous. I tried to call Telus, because I know they own public mobile and they literally told me that there’s nothing they can do, and I have to comment here. I don’t really know what to do, I need my phone for work.

Re: Service not working

will13am — Mon, 19 Sep 2022 19:11:08 GMT

@juliaglabb7 , by chance did you do a plan change on renewal? There is a bug that is affecting service continuity through renewal. If this is the case, you need to use the chatbot link to initiate a support ticket to resolve the issue.

Re: Service not working

ManinderV — Mon, 19 Sep 2022 19:29:41 GMT

PM has been having problems with the Plan Upgrade problem since Friday. Reboot your phone once and see if you have the service. If not, open a ticket with PM Support, and they can fix it quickly:

1. If you have access to My Account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

Re: Service not working

computergeek541 — Mon, 19 Sep 2022 21:05:15 GMT

Re: Service not working

TheHarries3 — Mon, 19 Sep 2022 21:07:44 GMT

Known issue sadly, haven’t had service for days now.

Re: Service not working

TheHarries3 — Mon, 19 Sep 2022 21:08:51 GMT

Not getting fixed quickly. Sadly. Have had a ticket in and escalated but still not fixed. No service.

Re: Service not working

dust2dust — Mon, 19 Sep 2022 21:12:42 GMT

@TheHarries3- Have you had NO reply from support? Some people report being completely ignored by support. It had turned out that for some strange reason their community account wasn't sending or receiving from support. Can you make up another community account and try again. But if have heard from them but it's just unresolved still then the account is not the problem.

Adding - nvm