topic Re: Changing email address in Get Support

Changing email address

Smangie22 — Mon, 19 Sep 2022 16:29:52 GMT

Need to change email address for my spouse's account and can't access online account as the email account has been deactivated. Please advise!

Re: Changing email address

JK8 — Mon, 19 Sep 2022 16:31:12 GMT

@Smangie22

Contact an agent to have them change the email.

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Re: Changing email address

dust2dust — Mon, 19 Sep 2022 16:33:52 GMT

Just to explain, if you were to gain access then you wouldn't be able to change it yourself anyway.

The email is just a login id. If the account is not suspended then you can send a text to the phone for verification rather than email.

Re: Changing email address

will13am — Mon, 19 Sep 2022 16:34:59 GMT

@Smangie22 , you should still be able to access the self serve account even if the email address used to set up the account is no longer working. The 2FA code can be sent via text.

Re: Changing email address

computergeek541 — Mon, 19 Sep 2022 22:13:54 GMT

No reason to repeat what was said more than 5 hours ago